Privacy Policy

Last updated: January 2024

Introduction

neo-pine is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our consultancy services.

By accessing our website or engaging our services, you consent to the practices described in this policy. If you do not agree with these terms, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, postal address)
• National Insurance number (when relevant to your case)
• Information about your benefits claims and circumstances
• Medical information (only when necessary for disability benefits cases)
• Financial information relevant to your entitlement assessment

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website address

How We Use Your Information

We use the information we collect for the following purposes:

• To provide our consultancy services and advice
• To communicate with you about your case or enquiry
• To process and respond to your requests
• To improve our website and services
• To comply with legal obligations
• To protect our rights and the rights of others

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given explicit consent for us to process your data for specific purposes
• Contractual necessity: Where processing is necessary to fulfil our obligations to you
• Legal obligation: Where we are required to process data to comply with the law
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With government agencies (such as the DWP or HMRC) when necessary for your case
• With legal representatives if required for tribunal proceedings
• With service providers who assist in our operations, subject to confidentiality agreements
• When required by law or to protect our legal rights

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Case files are typically retained for six years after the conclusion of your matter, in accordance with professional regulations.

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to personal data.

International Transfers

Your information is processed and stored within the United Kingdom and the European Economic Area. We do not transfer your data to countries outside these regions.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

neo-pine
47 Portland Street
Manchester, M1 3LF
Email: [email protected]

Complaints

If you are not satisfied with our response to any data protection concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.